Where is my order?
Once your order ships, we send a confirmation email containing the carrier name and tracking number. Use the tracking link in that message for the most current delivery scan information.
No tracking email yet?
Check your spam or promotions folder and confirm that the checkout email address was entered correctly. Orders may remain in processing while payment and inventory are verified. Specially produced items can require additional time before shipment.
Tracking has stopped updating
Carrier scans may pause between facilities. Allow up to seven business days before requesting an investigation. If the estimated delivery window has passed, email support@shopbaneebanee.com with your order number and delivery postal code.
You may also review order status from the My Account page when you checked out with an account.